Here are the most common FAQ questions we're asked. If you don't find an answer to your question here, then drop us a quick note with this handy Contact Form.
How are your frames measured?
The dimensions of our frames are based on the inside measurements, or measurements of the picture that goes in the frame. So, if you have an 8 X 10 picture, you will need an 8 X 10 frame. If you have a 16 X 20 photograph–you’ll want to order a 16 X 20 frame. If you have matted your picture, your frame size will be the outside dimensions of the mat.
How long will it take to get my order?
Because we stock many items, the majority of barnwood frame orders ship out within 2-3 business days. Painted and custom frames may take a little longer. From there, UPS ground/FedEx takes 2-5 days depending on how far away from our shipping point you live.
During rush times such as the end of November, early December, add an additional few days onto the expected delivery time to account for increased production and/or increased time in transit.
What is your return policy?
We want all of our customers to be happy with their Only Barnwood Frames picture frame purchases. Consequently, if you are not satisfied, we will work with you until you are.
Do your frames include glass, backing, and picture hangers?
Yes & no. All stock frames up to and including the 11 X 14 size include glass backing and a nailess sawtooth hanger. Any frames larger than that do not include the glass. Simply put, glass that large just would not survive. They do, however, still include the cardboard backing and hanger. In addition, you can also choose Acrylic or (plexiglass) as an option on any of the larger frames that don’t include glass. It looks as good as glass, but doesn’t shatter.
How deep is the rabbet on your frames?
It depends on the wood. Generally it varies from at least a 1/4″ to a 5/8″ . If you have a particular requirement, let us know and we will do our best to accommodate your needs.
What color(s) are your natural–unpainted frames?
The frames range from a dark brown to a really washed out gray. Generally we try to give an assortment with every order, however it ultimately depends on our current stock.
What other colors do your barnwood frames come in?
We also have an assortment of painted colors. Please refer to our Painted Finishes Page to see your options.
How are shipping charges calculated?
Shipping charges are a flat $10.95 per order up to an order value of $99. Orders with product cost over $99 will receive free shipping. When you submit your order, the shipping will be calculated before the order is finalized so you can check the shipping charge prior to authorizing payment.
Do you ship outside of the US?
We currently do not offer shipments outside of the lower 48 United States.